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Wednesday 5 June 2013

Waitrose

Waitrose, part of the John Lewis partnership, is one of my favourite shops. Their food quality is excellent, their no-quibble response to customer returns is first class and now they offer a free cup of coffee or tea plus a free Daily Telegraph or Daily Mail for Waitrose card holding customers. In my view, the Daily Mail is best avoided unless you like rubbish journalism on the far right or need paper to wipe up your mess. Every time I read a copy I fume with rage! The Daily Telegraph is more central politically, although slightly on the right of centre.

The John Lewis partnership is a model for future business: employees share a bonus based on real results (unlike the rip-us-off bankers) and thereby want their business to succeed. They treat their customers well.