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Monday, 26 January 2015

NHS poor communications

I have concluded (yet again) that NHS communications is very bad. My speech therapy sessions were cancelled out of the blue (no reasons given). When I tried to email the address given it bounced ("not recognised"). So I tried another email address given on their website and again this bounced ("not recognised").

Also, I found out today of someone awaiting a rearranged chemo session for cancer who was asked to phone first but for a whole hour the phone was not answered! The appointment the previous day was cancelled as "everyone has gone home".  Sorry but NHS communications is unbelievably poor. Nobody takes ownership. Frankly it is CRAP.

The NHS needs to smarten up its communications. If this was the private sector, there would be ownership (individual responsibility) and someone would be sacked if things did not improve.

Every day, the NHS probably throws away millions of unnecessary pounds. The sheer waste is staggering.

I believe in the NHS but get very frustrated by the evident inefficiency.

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