Glasswells - what a dosy shower they are!

Last October we wrote to Glasswells in Bury-St-Edmunds as our so-called stain protected lounge carpet had a stain we could not remove. A month later, having heard nothing, I emailed again. Eventually someone was sent and as he could not remove the stains, we were promised a free replacement carpet. All this was before Christmas 2014.

It is now April 2015 and we were still waiting, so I emailed  Glasswells again today. Oh," we were waiting for YOU to contact us with a suitable fitting date!". Like heck they were!! Yet more lame excuses. It only would have taken a phone call.  We have now been promised this carpet will be refitted this Friday morning. We will see.

Overall, I am totally unimpressed. Frankly, their service and care has been pathetic.

I hope NEVER to do business with this bunch of amateurs ever again.

Bury-St-Edmunds this morning

This morning, we went to Bury-St-Edmunds with the "London" grandchildren. It was so nice to do normal things  such as buy some toy cars in Toymaster,  have a drink and cake in Baileys and visit the toy train shop Model Junction.  Our grandchildren mean the world to us. It is so lovely to see them so happy. On the way home Amandine fell fast asleep in the car.

Newmarket and Bury-St-Edmunds shopping

This morning, my wife and I went into our local market town of Newmarket. We usually shop in the local Waitrose but today also had to call in to the local Halifax branch there as well.

Newmarket is an excellent place for local shopping as it is just 10 minutes away by car. Parking is free at Waitrose for a couple of hours. For clothes, we usually go to Cambridge or Bury-St-Edmunds.

For the next few days we have our "London" grandchildren staying so a visit to Bury-St-Edmunds is likely. Prevsner loved Bury-St-Edmunds describing it as "one of the loveliest little towns in Britain". Indeed it is. A real gem of a place. We love trips there. Our younger son got married there too.